Gut Tea

Return Policy for Herbal Tea

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

1. Returns

• Eligibility: We accept returns for herbal tea products within 30 days of the purchase date. To be eligible for a return, the product must be unopened, in its original packaging, and in a condition suitable for resale.
• Exceptions: Due to health and safety regulations, we cannot accept returns on opened or used herbal tea products. If the product is damaged or defective upon arrival, please contact us immediately for assistance.

2. Return Process

• Request: To initiate a return, please contact our customer service team at [email address] or [phone number] with your order number and reason for return.
• Instructions: We will provide you with return instructions and a return authorization number. Please pack the product securely and include the return authorization number on the package.
• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or defective items). We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

3. Refunds

• Processing Time: Once we receive and inspect the returned item, we will process your refund. Please allow 5-7 business days for the refund to be reflected in your original method of payment.
• Refund Amount: Refunds will include the cost of the product but exclude any original shipping charges. If the return is due to our error, we will also refund the return shipping costs.

4. Exchanges

• Policy: We do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.

5. Damaged or Defective Items

• Contact Us: If you receive a damaged or defective product, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including any associated shipping costs.

6. Contact Us

For any questions or assistance with returns, please contact our customer service team:

• beverly@happyladiessp.com
• 912-289-7495]
• www.happyladiesspa.com

We appreciate your understanding and thank you for your continued support!

Warm regards,

Happy Ladies' Spa 
912-289-7495

Shipping Policy

Thank you for shopping with us! We are committed to providing you with a smooth and timely delivery experience. Please review our shipping policy below to understand how we handle your orders.

1. Shipping Methods

We offer the following shipping options:

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.
• Overnight Shipping: Next-day delivery for orders placed before 2 PM (local time).

2. Shipping Costs

• Standard Shipping: $5.99 flat rate. Free for orders over $50.
• Expedited Shipping: $12.99 flat rate.
• Overnight Shipping: $24.99 flat rate.

Shipping costs are calculated based on the weight, dimensions of your order, and delivery destination.

3. Delivery Times

Orders are processed within 1-2 business days. Delivery times are estimates and may vary based on the shipping method, your location, and external factors such as weather conditions or carrier delays.

4. Order Processing

• Processing Time: Orders placed before 2 PM (local time) will be processed the same day. Orders placed after 2 PM or on weekends will be processed on the next business day.
• Order Confirmation: You will receive an email confirmation once your order has been processed and shipped.

5. Shipping Areas

We ship to all addresses within the United States. For international shipping, please contact our customer service for rates and availability.

6. Tracking

After your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this tracking number to monitor the status of your delivery.

7. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us within 7 days of receiving your shipment. We will work with the carrier to resolve the issue and arrange for a replacement or refund if necessary.

8. Returns and Exchanges

• Returns: You may return items within 30 days of receipt. Please refer to our [Return Policy] for details on how to process a return.
• Exchanges: To exchange an item, please return the original item and place a new order. Contact our customer service team for assistance with exchanges.

9. Customs and Duties

For international orders, you are responsible for any customs fees, import duties, or taxes that may apply. These charges are not included in the purchase price and are the responsibility of the recipient.

10. Customer Responsibilities

Please provide accurate shipping information when placing your order. If an incorrect address is provided and the package is returned to us, you will be responsible for any additional shipping costs.

11. Contact Us

For any questions or concerns about our shipping policy, please contact our customer service team:

• beverly@happyladiesspa.com
• 912-289-7495
• www.happyladiesspa.com

Thank you for choosing us for your shopping needs. We look forward to serving you!

Warm regards,

Happy Ladies Spa
912-289-7495